NYX Professional Makeup

I'm very sorry to leave a negative review on my first experience in this store but the staff are really terrible. I exchanged two products that I had received as gifts for two eyebrow pencils. I showed the color of my usual pencil but of a different Brad to the sales assistant and she handed me the espresso color pencils telling me they were fine. Like a fool I trusted it but once I got home and used the pencil the color wasn't right for me. Virtually unusable! So I went back to change at least the closed one and I was rudely told that they couldn't change it because they didn't have a color that was close to the one I showed because it was from a different brand. All this without even checking the color and in an annoyed manner accusing me of not having checked before purchasing. At that point I replied that they should be the ones to best advise the customers and that if they didn't have the right color they shouldn't have sold me the product. Now I find myself with two unusable pencils. I will honestly never go to this store again. I'm not one of those people who thinks that the customer is always right but kindness and courtesy are fundamental for me and professionalism is also lacking in this shop!! Terrible!!! Change jobs!